FAQs
Are all IDYTGEP shoes fully handmade? Yes. All our leather shoes are completely handmade by professional senior craftsmen. No assembly line mechanized production is adopted. Every production process is manually completed and strictly inspected to ensure high-end texture and durability.
How to choose a suitable shoe size? We provide standard US size charts on each product page. You can select the correct size according to foot length data. Handmade leather shoes will become softer and more fit after a period of wearing. If you have any size doubts, please contact customer service for professional guidance.
How long does it take to receive the order in the United States? Standard handmade orders take 3–7 business days for production, plus 5–12 business days for U.S. shipping. Custom orders take longer according to personalized requirements. All orders support real-time tracking inquiry.
Do you support personalized shoe customization? We provide exclusive customized services including material selection, color matching, personalized size adjustment and private pattern engraving. You can submit customization demands via our support email to get a professional customized solution.
What after-sales support can I enjoy? We provide formal after-sales guarantee for all official products. For product quality problems caused by production, we provide free replacement and maintenance services within the guarantee period. For daily maintenance and wearing questions, our customer team provides long-term professional support.
How to track my order? Once your order is dispatched, we will send the tracking number and logistics query link to your reserved email address. You can check the delivery status at any time. For abnormal logistics problems, you can contact customer service for assistance.
